Return Policy

Thank you for shopping with us at Twenty Nails. We value your satisfaction and want to ensure you have a smooth and pleasant shopping experience. Please review our return policy below:

1. Return and Replacement Requests:

  • Any return or replacement requests must be initiated within 15 days from the date of delivery.
  • To request a return or replacement, please contact our customer service team at mytwentynails@gmail.com with your order number and a clear description of the issue.

2. Wrong Orders:

  • In the event of receiving incorrect orders, we will provide replacements without requiring the return of the original products.
  • We kindly request that you provide clear photographic evidence of the incorrect items received.

3. Defective Products:

  • If you receive a product with a defect, please contact us within 15 days to request a return or replacement.
  • Defective items will be eligible for a full refund without the need to return the products.
  • Please include clear photos showcasing the defect when contacting us for assistance.

4. Handmade Products Note:

  • Please note that all our products are meticulously handcrafted.
  • Minor imperfections, dust particles, or tiny air bubbles can occasionally be present due to the handcrafting process.
  • Such imperfections, which do not impact the overall quality and functionality of the press-on nails, are not considered defects.

5. Return Process:

  • Once your return or replacement request is approved, we will provide instructions on how to return the product or, in the case of incorrect orders and defects, let you know if a return is not necessary.
  • For approved refunds, please allow up to 5-7 business days for the refund to be processed.

6. Customer Service:

  • Our customer service team is here to assist you with any concerns or inquiries. Please don't hesitate to reach out at mytwentynails@gmail.com for prompt assistance.

We appreciate your business and trust in our press-on nail products. Our aim is to provide you with top-quality products and exceptional customer service. If you have any questions or require further clarification on our return policy, please do not hesitate to contact us. Your satisfaction is our priority.